Claims - Consort Insurance - Your Trusted Insurance Advisors

The main purpose of buying an insurance policy is that when a claim arises insurers will settle in a fair and fast way. At Consort Insurance/SRG we know that no two claims are the same. We recognise that an insurance policy is an intangible purchase; it is our business to ensure that all aspects of a claim are handled quickly and efficiently, and that the client is satisfied with every phase of the claims experience. We feel that nobody knows your policy better than us.

If you’re in the unfortunate position of being involved in a claim, then we will make sure the customer experience is second to none by handling your claim in the fastest most efficient way.

On top of our first class claims service we offer innovative and simple solutions such as our simple claims reporting capability. We provide you with all the tools and support you may need throughout your policy and in the event of a claim.

How to report a claim

At Consort/SRG, we offer a range of options to enable you to make a claim. Our service is tailored to your individual requirements, so please select the option that works best for you.

By phone

Please call our claims team on 020 7977 4950

By email

Motor claims: motorclaims@specialistrisk.com All other claims: claims@specialistrisk.com

Fill in a claims form

Please complete our Claims Form Specialist Risk Group report form

Out of hours

Need to make a claim outside of our usual 9am-5pm office hours? No problem, please call: 020 7977 4950

Contact the team directly

If you have an existing relationship with members of our claims team, you can contact them directly by email or phone.
You can find our contact details here

First Notification of Loss (FNOL) is extremely important as once insurers are provided with precise claims information they will be able to assess liability and assist you where necessary. In addition insurers are able to control any third party claims and where possible minimise and control costs. Current legislation means that there are certain claims (personal injury) which must be responded to within restricted timeframes.

Get in Contact

You can use one of the following contacts to contact us directly or fill in the form below and a member of the Consort team will call you back as soon as possible.

Telephone: 01621 890285

Request A Call Back

Please complete the form below to receive a call back from one of our representatives.

Downloads:

Fleet Information

First Notification of Loss Document

Consort is part of the Specialist Risk Group and in line with our business strategy, effective 1 June 2026, all business, assets and liabilities of Consort transferred to Specialist Risk Insurance Solutions Limited (FRN 473183), trading as Specialist Risk Group (“SRG”). The business continues to be managed by the same Consort specialist teams. Accordingly, from 1 June 2026, all new business and renewals will be placed by SRG.

While the wider Consort business will transfer to SRG, the Consort name will continue in connection with the Protection and Detection (PaD) insurance programme for the fire sector.