If you have a complaint

We take any complaint seriously. If you wish to register a complaint then please contact the Complaints Officer at:

No 7 Braxted Park Estate, Witham, Essex, CM8 3GA or call on 01621 890285. Alternatively, you can register your complaint using the Online Dispute Resolution platform

You may be eligible to refer your complaint to the Financial Ombudsman Service ( Details on how to do this, together with our complaints handling procedure can be found here, a copy of which is available on request.